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Virtual summit

Future of Digital Customer Experience 6.0 webinar


Date: 18th October 2022
Time: 1500 HRS BST / 1000 HRS ET


About The Digital Customer Experience 6.0

Group Futurista presents, yet another knowledgeable webinar on "The Future of Digital Customer Experience". This webinar has numerous revolutionary keynotes, case studies, and panels. It brings together experts from the field of Technology, Marketing, Automation, AI, Innovation, and various Services to discuss how Digital Transformation is impacting the Future of Customer Experience.

A one of a kind webinar that sets a benchmark, one can gain subject matter expertise & business intelligence by collaborating with Industry Leaders from the field of Engineering, Retail, Technology, Big Data, Digitalisation, Information Security, and more!

Customer Oriented Approach

'Customer First' is a strategy being adopted by many organizations today, and the change for digital transformation stems from the need to deliver an unrivaled customer experience. As per the research from IDC, the net global spending on digital transformation is expected to rise more than a whopping $2 trillion by 2022. Giving rise to modern buyers who are more adaptable to digital technologies, the customer experience is at the forefront of how customers rate the brands. This makes it imperative for businesses to implement an agile and flexible IT environment to deliver a consistent experience.

Shift to Personalized Experience

According to a report by Internet Retailing, 69% of customers need a personalized experience whereas less than 50% of brands can deliver the same. The need to become proactive in utilizing customer data is becoming the need of the hour for businesses to render a personalized Customer Experience. With the IoT availability throughout devices, brands can leverage this data to know more about customer preference and conduct behavioral analytics to cater to a more tailored experience.

Omnichannel Delivery of Services

The most significant change in the digital landscape remains the need to enhance the customer experience throughout all the channels and 24/7 in a week. Therefore organizations are tying up all the loose ends through CMS and IoT services along with other frameworks to stay ahead in the game. In the future, it will become extremely significant to develop digital customer profiles through the deployment of Customer Identity Access Management (CIAM) systems to keep track of customer interactions with the brand.

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision makers and solution providers will gather virtually to discuss the latest trends, innovations and technologies in the BFSI sector.  


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

The Age of Digital First Experience - CX in 2023.

How Data-Driven Customer Engagement Delivers Value To Each Customer.

Reimagining Customer Experience Strategy: Adapting to Evolving Preference and Needs.

Design Your Customer Engagement Hub to Deliver Continuous Experience Throughout Customer Life Cycle.

Topic We Cover


Emotional Intelligence

Customer Journey Mapping

Β2Β Customer Experience

Οmni-Channel Experience

Customer Trust

Data-Driven CX

Transparent communication

Customer data

Conversational Ai

Behavioral Insights

Consumer Trends

CX technologies

Digital transformation

Digital Customer Engagement

Customer-centric UI & UX

High-impact customer experience practice

Customer Data Platforms




Financial Institutions




Automotive & Transportation



Who should attend?

Job Titles

CXO, VP, Director, Head, Manager & Specialist of

  • CX Transformation
  • CX Strategy
  • Customer Success
  • Global Customer Fulfillment
  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Loyalty
  • Marketing Officer
  • Customer Engagement
  • Innovation
  • Customer Analytics
  • Customer Relationship Management
  • Customer Insights
  • Customer Centricity
  • Product Development
  • User Experience
  • Digital Officer
  • Digital Transformation
  • Information Officer
  • Technology Officer
  • Contact Center


Casey Funk

Sales Executive
First Orion

Kyle Mitzner

Partner Manager
Hawksearch By Bridgeline

Jesse Poe

Executive Director of CX and Digital Transformation at Havas

Fabiola Corvera-Stimeling

VP of Customer Experience
Northwestern Mutual

Mariana Fonseca Medina

Vice President of Digital Customer Experience and Loyalty at Virgin Voyages

Our Sponsors

Platinum Sponsor

Platinum Sponsor


Media Partners


Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.