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Future of Digital Customer Experience for Businesses (US 2nd Edition)


Date: 09th July, 2024
Time: 1100 hrs ET


About The Future of Digital Customer Experience for Businesses

In today's retail landscape, the digital customer experience (DCX) is the North Star guiding businesses toward success. Over 87% of shoppers begin their product searches online, and they expect nothing short of a seamless, personalized journey. The future of retail is unfolding before our eyes, where data-driven insights and innovative technologies redefine the shopping experience.

Moreover, AI-driven personalization is redefining the DCX. Retail giants are leveraging machine learning algorithms to curate product recommendations tailored to individual preferences, achieving an astonishing 30% increase in sales in some cases. Chatbots and virtual assistants are taking customer support to new heights, providing real-time assistance and speeding up query resolution. Talking about contactless shopping, which became a necessity during the global pandemic but is now a preferred choice for many, Mobile payments, QR codes, and cashierless stores have revolutionized the checkout process, making it faster and safer. Contactless payment usage grew by 150% in 2020 alone.

In closing, the digital customer experience is not just a trend; it's the cornerstone of modern retail success. Step into the future of retail at the "Future of Digital Customer Experience for Retail" virtual summit, presented by Group Futurista. Join global leaders as they unveil cutting-edge strategies and innovations, backed by data that tells us that 76% of consumers now expect personalized experiences.

Don't miss your chance to shape the future of retail!

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision makers and solution providers will gather virtually to discuss the latest trends, innovations and technologies in the BFSI sector.  


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Designing a Seamless Omnichannel Customer Journey.

Leveraging Artificial Intelligence for Personalized Digital Experiences.

Optimizing User Experience through Responsive Web Design.

Harnessing Customer Data for Enhanced Digital Engagement.

Topic We Cover


Emotional Intelligence

Customer Journey Mapping

Β2Β Customer Experience

Οmni-Channel Experience

Customer Trust

Data-Driven CX

Transparent communication

Customer data

Conversational Ai

Behavioral Insights

Consumer Trends

CX Technologies

Digital transformation

Digital Customer Engagement

Customer-centric UI & UX

High-Impact Customer Experience Practice

Customer Data Platforms




Financial Institutions




Automotive & Transportation



Who should attend?

Job Titles

CXO, VP, Director, Head, Manager & Specialist of

  • CX Transformation
  • CX Strategy
  • Customer Success
  • Global Customer Fulfillment
  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Loyalty
  • Marketing Officer
  • Customer Engagement
  • Innovation
  • Customer Analytics
  • Customer Relationship Management
  • Customer Insights
  • Customer Centricity
  • Product Development
  • User Experience
  • Digital Officer
  • Digital Transformation
  • Information Officer
  • Technology Officer
  • Contact Center


Mark Levy

VP, Customer Experience
Frontier Communications

Erin Foley

Demand Generation Manager

Allastair Meffen

Customer Success Executive

Siva Mohanraj

Product Strategy & Insights Manager
ex-Amazon, ex-Apple

Parmeet Kaur

VP Customer Centric Engineering and Global Technical Support at Couchbase

Our Sponsors

Platinum Sponsor


Frequently asked question

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