In today's retail landscape, the digital customer experience (DCX) is the North Star guiding businesses toward success. Over 87% of shoppers begin their product searches online, and they expect nothing short of a seamless, personalized journey. The future of retail is unfolding before our eyes, where data-driven insights and innovative technologies redefine the shopping experience.
Moreover, AI-driven personalization is redefining the DCX. Retail giants are leveraging machine learning algorithms to curate product recommendations tailored to individual preferences, achieving an astonishing 30% increase in sales in some cases. Chatbots and virtual assistants are taking customer support to new heights, providing real-time assistance and speeding up query resolution. Talking about contactless shopping, which became a necessity during the global pandemic but is now a preferred choice for many, Mobile payments, QR codes, and cashierless stores have revolutionized the checkout process, making it faster and safer. Contactless payment usage grew by 150% in 2020 alone.
In closing, the digital customer experience is not just a trend; it's the cornerstone of modern retail success. Step into the future of retail at the "Future of Digital Customer Experience for Retail" virtual summit, presented by Group Futurista. Join global leaders as they unveil cutting-edge strategies and innovations, backed by data that tells us that 76% of consumers now expect personalized experiences.
Don't miss your chance to shape the future of retail!
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CXO, VP, Director, Head, Manager & Specialist of
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
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