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Future of Chatbots & Conversational AI


Date: 26th April, 2022
Time: 13:00 CET/07:00 ET/19:00 SGT


Welcome to Futurecast Series
Volume 23

Now, artificial intelligence doesn’t just exist in the world of science fiction anymore because this revolutionary technology continues to advance, so will many parts of everyday life and how we interact with digital cyberspace. While more people gravitate towards online shopping, digital business transactions, and overall digital integration into everyday life, businesses will feel more pressure to upgrade their chatbot technology if they want to stay ahead of the game as well as consumer trends. At their most basic level, Chatbots are interactive platforms developed using either a set of rules or more recently, artificial intelligence (AI) technology. The purpose or task of chatbots is simple as they are designed to interact with humans through messaging and textual conversation processes to help troubleshoot technical problems, answer questions and also aid in site navigation across various sectors.

However, the first generation of chatbots served a useful purpose in making customer service more accessible. Therefore, their technological limitations and inability to handle complex human language, intents, and other aspects of communication have paved the way for conversational AI. In addition, markets like intelligent virtual assistants (VA) also have been increasing their reach for AI technology and AI-powered chatbots. Similar to consumer-focused enterprises, conversational AI makes it possible for each student to individualize their on-campus and academic experiences. So, the increased accessibility, personalization capabilities, and language comprehension using this technology have completely changed the game of VA and the future of chatbots.

Evidently, conversational AI chatbot technology is advancing quickly, its improvement and innovation benefits a lot of enterprises. Therefore, investment in this technology helps give digitally-driven businesses a leg up on the competition and provides more intuitive and user-friendly functionality for consumers seeking solutions to simple and complex problems. While digital transformations continue to advance, it has become harder to ignore how consequential the chatbot industry’s role is in dictating how businesses and consumers interact.

It is quite clear that chatbots hold the keys to the potential success your business has in the online marketplace because the future of Artificial Intelligence, conversational AI creates a definite personality that feels more natural in how it speaks. Apparently, chatbot development helps businesses take extremely valuable data from traffic already feeding through business pages, and uses them to create customer service that works. However, it's up to businesses and companies to consider the necessities of chatbots when building their e-commerce presence. It is very obvious that without innovation in the digital age, businesses may get left behind.

Group Futurista is glad to present to you the opportunity to learn more about Chatbots and Conversational AI and the benefits it can entail for your business by joining the 'Future of Chatbots & Conversational AI' virtual summit with revolutionary keynotes, case studies, and an amazing selection of industry-leading speakers who will come together to share their valuable insights.

What to Expect?

Virtual Assistant

Next Gen Customer Engagement

Competitive Edge

Seamless Experience

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision makers and solution providers will gather virtually to discuss the latest trends, innovations and technologies in the BFSI sector.  


Congregation of industry's top-level executives and senior officials for knowledge sharing.

04+ Hours of Networking

Networking opportunity for solution and service providers with industry's top decision makers via digital exhibition, public live chats and private one-on-one video chats.

Discussion Points

How Conversational AI Solves Customer Experience

Conversational AI Powers the Future of Banking

Dealing With COVID-19: How Conversational AI Can Help With Business Continuity In Times Of Social Distancing

From Dumb to Smart: Using Conversational Intelligence to Build a Smart Bot

Who should attend?






Energy Utility

Oil & Gas


Travel & Tourism


Food Delivery Service

Customer Service

Supply Chain & Logistics

Marketing & Advertising


Financial Services


Job Titles

CXO, VP, Director, Head of

  • Customer Experience
  • Technology & Innovation
  • Digital Engagements
  • Customer Service
  • Digital transformation
  • Digitalization
  • Artificial Intelligence
  • Conversational AI
  • Machine Learning
  • Emerging Technologies
  • Digital Experience
  • Digital Channels
  • AI Solution Architect
  • Chatbot Solution Architect
  • Chatbots


Dr. Frances Undelikwo

Divisional Head, IT and operational Risk Management at Fidelity Bank Plc

Kgosi Molefe

Employee Experience: Resilience Engineering
Standard Bank Group

Fatima Baz

Digital Innovation Manager in North Africa and Middle at EastUnilever

Raghav Karnam

Director Data and AI/ML Platform Architecture
Freddie Mac

Gaurav Kachhawa

Chief Product Officer

Rajesh Sharma

Sr Manager

Our Sponsors

Platinum Sponsor

Platinum Sponsor


Frequently asked question

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