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Virtual Summit
Future of Chatbots & Conversational AI 3.4

Date: 15th November, 2022,
Time - 1100 hrs ET/1500 hrs GMT


Welcome to Futurecast Series
Volume 23

Today, customers who communicate with brands on social media like it betterthan traditional passages. Technologies like chatbotsand conventional AI have opened gateways to vigorous customer service suspensions. But wait, what are these heavy terminologies mean?

A chatbot is a series of measures that can use conversational AI (but doesn’t always). It’s the program that liaises effectively with people whereas Conversational AI is based on the subject of tools and programming that permits a computer to impersonate and conduct conversational involvement with people.Conversational AI strengthens chatbots. But not all chatbots avail themselves of conversational AI.

Talking about the future of chatbots, businesses will be web-enabled and streamlined tosimple payments and will allow users to settle up directly over live chat or Facebook messenger apps. 1.3 billion people are using Facebook messenger! This number gets bigger every day. It will aid in making the customer experience finer and fastened on Facebook messenger. Virtual assistants are employed by 40% of companies, while chatbots are watched by 47% of them. Hence, the prompt procedure will make the customer jovial and will enhance customer satisfaction. MasterCard has also launched a chatbot, especially for customer payments.

Now coming to Conversational commerce, it allows brands to acquire, transform, indulge, and enchant fresh customers. The expanding reach for concerning language and form factors, refining mechanization, and new grounds like metaverse, are likely to drive exponentialextension in conversation AI in future years.

The global conversational AI market, inclusive of chatbots and quick-witted virtual assistants, is awaited to cultivate at a CAGR of 22% during 2020-25, reaching almost US$ 14 billion by2025.Regardless to mention that Chatbots and conventional AI will be ruling all over. Can’t wait to evidence the change and you?

What to Expect?

Virtual Assistant

Next Gen Customer Engagement

Competitive Edge

Seamless Experience

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence (AI) Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

04+ Hours of Networking

Networking opportunity for solution and service providers with industry's top decision makers via digital exhibition, public live chats and private one-on-one video chats.

Discussion Points

How Conversational AI Solves Customer Experience

Conversational AI Powers the Future of Banking

Dealing With COVID-19: How Conversational AI Can Help With Business Continuity In Times Of Social Distancing

From Dumb to Smart: Using Conversational Intelligence to Build a Smart Bot

Topics We Cover

Machine Learning Chatbot

Appointment Scheduling or Booking Bots

Voice Bots

Menu/Button-Based chatbots

Linguistic Based (Rule-Based Chatbots)

Keyword Recognition-Based Chatbots

Customer Support Chatbots

HR Bots

Notification Assistants

FAQ Assistants

Contextual Assistants

Personalized Assistants

Conversational Intelligence

Emotion AI

Real-Time Agent Coaching

Speech Analytics

Intelligence Engine

Performance Dashboard






Energy Utility

Oil & Gas


Travel & Tourism


Food Delivery Service

Customer Service

Supply Chain & Logistics

Marketing & Advertising


Financial Services


Who should attend?

Job Titles

CXO, VP, Director, Head of

  • Human Resources
  • Employee Experience
  • Employee Communication
  • Culture
  • People
  • Group Learning
  • Employee Engagement
  • Employee Training
  • People Operations
  • Talent Management
  • Engagement Executives
  • Facilities Management
  • Finance
  • Learning Officer
  • Internal Communications
  • Talent Acquisition Directors
  • Innovation
  • Digital Workplace
  • Workplace Technology


James Baier

Vice President Customer Experience

Melanie Ilich

Head of Employee Experience
Westpac New Zealand

Nicole Zaunbrecher

SVP, Director of Human Resources
Home Bank

Keith Crandall

Vice President, Customer Experience & Operations at Cox Business

Linh Lawler

Director, Customer Experience (Omnichannel)

Our Sponsors

Platinum Sponsor


Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.