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Future of Customer Communications Management For Businesses


Date: 18th April, 2022
Time: 1500 Hrs BST /1000 Hrs ET

Overview for Future of Customer Communications Management For Businesses

Customer Communication Management can be seen as providing consistent brand messages and assistance across all channels by understanding the issues of the customer. Another focus is to strengthen customer relationships. A strong communication approach helps businesses gain and retain customers.

When it comes to communication management, the main aspect of it is to communicate impeccably which in turn helps companies have good relationships with their customers. When a company focuses on the issues of the customer, it helps them give faster solutions to customers and hence build the trust of the customers. Personal communication with the customers helps to build a better relationship with them which in turn helps increase sales in the business.

Communicating with customer service is central to all customer interactions and helps maintain the tone and voice of the brand and its executives. This allows businesses to stay true to their values while talking to their users. From receiving feedback on reviews to promoting social media campaigns, communicating with customers bridges the gap between a company's mission and end-users.

AI-based solutions are increasingly being used to account for and observe customer online behavior. Insurers can now provide each customer with automated, personalized information at various touchpoints on the buyer journey without the need for individual developers. More and more insurers are choosing cloud-based CCM solutions over on-premises solutions to increase interoperability, cost, and business flexibility.

Cloud-based CCM solutions can aggregate data into an all-in-one solution, decompose data silos, and increase transparency between teams when accessing communication templates.

In the age of digital communication, where you may not be able to meet your customers in person, it is even more important to have an effective customer service communication strategy. It will help your business grow and prosper without adversely affecting customer service.

Keeping this in mind, Group Futurista is happy to present its “Future of Customer Communications Management For Businesses” webinar.

You can grab your passes for free!

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Reconnect The Globe: Engaging Strategies For A Connected World

Independence, Impartiality And Trust - The Role Of Customer Communication Management In An Increasingly Divided World

Communication To The Many – How To Reach Your Customers Around The World In An Authentic And Meaningful Way

The Key Principles For Communication Measurement And Evaluation In 2022 And Beyond.

Topics We Cover

Customer-centric UI & UX

High-Impact Customer Experience Practice

Customer Data Platforms

CX Technologies

Digital Transformation

Portal Technology

Transpromotional Application

Customer Journey Mapping

Customer Journey Orchestration

Document Automation

Customer Experience Management

Enterprise Output Management

Customer-Relationship Management




Financial Institutions



Automotive & Transportation



Who should attend?

Job Titles

CXO, VP, Director, Head, Manager & Specialist of

  • Customer Communication
  • Customer Relationship Management
  • Customer Value Management
  • Customer Communication and Ecommerce
  • Digital Customer Experience
  • Marketing & Communication
  • Customer Experience
  • Fleet
  • Store Communication
  • Quality Management
  • Client Relationship
  • Customer Contact
  • Corporate Communication
  • Innovation & Customer Experience


Brian Powers

Global Customer Experience Officer (CXO)

Melissa Ackerman

SVP, Stakeholder Adoption, Communication, and Engagement Lead at Wells Fargo

Bhakti Bhatale

Sr. Technical Product Manager
Costco Wholesale

Bruce Birdsell

Communication and Customer-Focused Business Leader at Costco Wholesale

Melissa M

Customer Engagement Director
Enertia Software

Kelsey Kraft

Manager, Digital Customer Experience
CVS Health

Steve Bucklin

Vice President Customer Experience
Horizon Bank

Joan Irons Cronin

VP Strategic Communications
Citizens Bank

Amy Statkevicus

Customer Communications Director
Pinnacol Assurance

Our Sponsors

Platinum Sponsor

Gold Sponsor


Frequently asked question

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