Some companies are now starting to offer what can be described as a “shared multichannel team inbox” designed to improve communications within an enterprise. The company’s application streamlines emails, social media, WhatsApp messages and calls into a collaborative inbox to improve the way enterprises communicate with their clients.
The pace of digital transformation in business communications these days is astounding and thus must be met with the development of new communication channels. Added to that is the rapid shift to remote working in the age of COVID-19 that has put even more pressure on employees to remain in alignment within their teams.
The pandemic has led to a massive shift in demand from on-premises solutions to working in the cloud. Companies are standing out by bundling the most integrations (e.g., WhatsApp Business, Instagram Direct Message, and Google Business Messages) in one view with “a user-friendly approach.”
This combination enables simpler management of all communication into one inbox and reduces the worry and risk of managing multiple channels at one point of time, to learn more about this and the way the landscape of enterprise communication will be shaping up in the future, join us as Group Futurista presents its “Future of Enterprise Communication” Webinar.
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