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Future of HelpDesk Automation


Date: 3rd December 2021
Time: 1100 hrs EST/1500 hrs GMT


Overview For Future of HelpDesk Automation

It will be formed by new technology and the needs of technicians and end users, as has always been the case with help desks. Future help desks will be able to employ advances in machine learning technology to adopt cognitive automation in their help desks, which is a step beyond mere process automation. The time it takes to identify and solve problems will be cut in half thanks to cognitive automation.

One of the most significant areas of advancement in the AI field is the usage of bots to speak with customers about their wants and any questions that may arise. Virtual chatbots can be used by a business to address issues raised by visitors to the help desk using AI. This can significantly reduce the amount of tickets handled by the help desk staff on a daily basis.

The IT service desk's functioning is critical to a company's performance, so it's no wonder that we're all seeking for the help desk of the future, which promises improved processes and ease of use.

Thus, in order to demonstrate the future potential of helpdesk automation and how it meets the ever growing demands of consumers, Group Futurista is happy to present to you “Future of HelpDesk Automation” webinar.

Register Now to secure your Digital Pass

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

How Collaborative Customer Service Improves Customer Experience and Accelerates Agent Productivity

Embracing the Future of Customer Communications Management Today

Corporate IT-support Help-Desk Process Hybrid-Automation Solution with Machine Learning Approach

How automated help desk tools can drive remote productivity?

Who should attend?

Topic We Cover

Helpdesk Automation

Workflow Automation

Call Center Software

Help Desk Software

Contact Centre Solution


Machine Learning

Team Collaboration

Automated Ticket Routing

Email Management

Business Process Automation (BPA)



Financial Institution




Automotive & Transportation



Job Titles

CXO, VP, Director, Head of

  • CX Transformation
  • CX Strategy
  • Customer Success
  • Global Customer Fulfillment
  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Loyalty
  • Marketing Officer
  • Customer Engagement
  • Innovation
  • Customer Analytics
  • Customer Relationship Management
  • Customer Insights
  • Customer Centricity
  • Product Development
  • User Experience
  • Digital Officer
  • Digital Transformation
  • Information Officer
  • Technology Officer
  • Contact Center



Our Sponsors

Platinum Sponsor


Media Partners


Frequently asked question

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