As has always been the case with help desks, it will be shaped by upcoming technologies and the needs of technicians and end users. Going a step further from simple process automation, the help desks of the future can use advancements in machine learning technology to implement cognitive automation in their help desks. Cognitive automation will speed up the time it takes to identify and solve issues.
One of the biggest areas of improvement that comes through the AI world within technology is the use of bots to chat with customers about their needs and any questions which may arise. Using AI, a business can employ virtual chatbots to troubleshoot concerns from the person visiting the help desk. This can greatly reduce the number of tickets that the help desk employees go through on a daily basis.
The functionality of the IT service desk is vital to the success of any company, so it’s no surprise that we’re all looking for the help desk of the future, with its promises of improved processes and ease of use.
“The future of the help desk revolves around the consumer wanting everything at their fingertips. The ability for a company to see what the customer is seeing through live video chat, saves the consumer and company time and money.”
Thus, in order to demonstrate the future potential of helpdesk automation and how it meets the ever growing demands of consumers, Group Futurista is happy to present to you “Future of HelpDesk Automation” webinar.
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