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Future of HelpDesk Automation


Date: 3rd December 2021
Time: 1100 hrs EST/1500 hrs GMT


Overview For Future of HelpDesk Automation

As has always been the case with help desks, it will be shaped by upcoming technologies and the needs of technicians and end users. Going a step further from simple process automation, the help desks of the future can use advancements in machine learning technology to implement cognitive automation in their help desks. Cognitive automation will speed up the time it takes to identify and solve issues.

One of the biggest areas of improvement that comes through the AI world within technology is the use of bots to chat with customers about their needs and any questions which may arise. Using AI, a business can employ virtual chatbots to troubleshoot concerns from the person visiting the help desk. This can greatly reduce the number of tickets that the help desk employees go through on a daily basis.

The functionality of the IT service desk is vital to the success of any company, so it’s no surprise that we’re all looking for the help desk of the future, with its promises of improved processes and ease of use.

“The future of the help desk revolves around the consumer wanting everything at their fingertips. The ability for a company to see what the customer is seeing through live video chat, saves the consumer and company time and money.”

Thus, in order to demonstrate the future potential of helpdesk automation and how it meets the ever growing demands of consumers, Group Futurista is happy to present to you “Future of HelpDesk Automation” webinar.

Register Now to secure your Digital Pass

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

How Collaborative Customer Service Improves Customer Experience and Accelerates Agent Productivity

Embracing the Future of Customer Communications Management Today

Corporate IT-support Help-Desk Process Hybrid-Automation Solution with Machine Learning Approach

How automated help desk tools can drive remote productivity?

Who should attend?

Topic We Cover

Helpdesk Automation

Workflow Automation

Call Center Software

Help Desk Software

Contact Centre Solution


Machine Learning

Team Collaboration

Automated Ticket Routing

Email Management

Business Process Automation (BPA)



Financial Institution




Automotive & Transportation



Job Titles

CXO, VP, Director, Head of

  • CX Transformation
  • CX Strategy
  • Customer Success
  • Global Customer Fulfillment
  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Loyalty
  • Marketing Officer
  • Customer Engagement
  • Innovation
  • Customer Analytics
  • Customer Relationship Management
  • Customer Insights
  • Customer Centricity
  • Product Development
  • User Experience
  • Digital Officer
  • Digital Transformation
  • Information Officer
  • Technology Officer
  • Contact Center



Our Sponsors

Platinum Sponsor


Media Partners


Frequently asked question

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