It will be formed by new technology and the needs of technicians and end users, as has always been the case with help desks. Future help desks will be able to employ advances in machine learning technology to adopt cognitive automation in their help desks, which is a step beyond mere process automation. The time it takes to identify and solve problems will be cut in half thanks to cognitive automation.

One of the most significant areas of advancement in the AI field is the usage of bots to speak with customers about their wants and any questions that may arise. Virtual chatbots can be used by a business to address issues raised by visitors to the help desk using AI. This can significantly reduce the amount of tickets handled by the help desk staff on a daily basis.

The IT service desk's functioning is critical to a company's performance, so it's no wonder that we're all seeking for the help desk of the future, which promises improved processes and ease of use.

Thus, in order to demonstrate the future potential of helpdesk automation and how it meets the ever growing demands of consumers, Group Futurista is happy to present to you “Future of HelpDesk Automation” webinar.

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