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What if there was a way for businesses to maintain contact centre agents local while lowering costs and reducing worker turnover? Well, there is a solution: the virtual contact centre. Traditional contact centres require personnel to be in one fixed location at this time, but in the post-pandemic period, a virtual contact centre can help firms save money on capital and operational costs while enhancing engagement by providing a more personalised experience.
As a result, data centres are frequently hosted on clouds, and they are adaptable, allowing businesses to scale up or down quickly to meet changing client demands. They can scale the technology they have and the number of people they have without needing to add space or new gear to their current physical location.
Running a virtual call centre has numerous advantages. They allow firms more control over call centre management. You are no longer restricted to a specific geographic zone; instead, you can hire the most qualified – and compatible – people from anywhere on the planet. Businesses can also lower their carbon footprint while saving money on office space. Remote administration is now possible thanks to contemporary technology.
This is why Group Futurista is happy to present to you the opportunity to learn more about Virtual Contact Centres and the benefits it can entail for your business by attending our “Future of Virtual Contact Centre” Webinar with revolutionary keynotes, case studies, and an amazing selection of industry-leading speakers who will come together to share their valuable insights.
Register now to secure your pass.
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This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
Your login details will be emailed to you ahead of the event. You can use those details to access the online event.
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