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Future of Virtual Contact Centre 2.0

#FOVC2022

Date: 28th January 2022
Time: 1100 hrs ET/1500 hrs GMT

Overview

Overview for Future of Virtual Contact Centre 2.0

What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre. As of now, traditional centres of this sort require employees to all be in one fixed location, but in a post-pandemic era, a virtual contact centre is useful for organizations to lower capital and operating expenses, while at the same time improving engagement by providing a more personalized experience.

As such centres are predominantly hosted in clouds, they are versatile, allowing businesses to efficiently scale up or down to meet any change in customer demands. They can scale the technology they possess, as well as staff available without having to think about adding any space or new hardware to their present physical location.

There are countless benefits to running a virtual call center. They give businesses more flexibility in managing a call center. No longer are you limited to a single geographical region, Instead, you can hire the most qualified – and most compatible – employees from all over the globe. Businesses can also save money on office space, and reduce their carbon footprint. And with modern technology, there are no obstacles to remote management.

This is why Group Futurista is happy to present to you the opportunity to learn more about Virtual Contact Centres and the benefits it can entail for your business by attending our “Future of Virtual Contact Centre” Webinar with revolutionary keynotes, case studies, and an amazing selection of industry-leading speakers who will come together to share their valuable insights.

Register now to secure your pass.

What to Expect?

Digital
Sessions

Connect, listen and learn with our live digital sessions.

Digital
Panel Discussions

Conversations and deliberations that are contagious

Digital
Network

Network Digitally with industry leaders across the globe

Virtual one to one
meeting

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry
Leaders

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Finance and Insurance Industry.

350+Attendees

Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Virtual Contact center:An Undeniable Choice for Current Times.

Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres

Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.

Evolution of VOC & VOE in The Virtual Contact Centre.

Topic We Cover

Omni-Channel Experience

Data Security

Interactive voice response (IVR)

Hyper personalization

Automatic call distributor (ACD)

Cost-effective Multitenancy Model

Virtual contact center model

Predictive Behavioral Routing (PBR)

Seamless customer Service.

Omnichannel routing

Intelligent automation

Industries

IT

Energy

Manufacturing

Healthcare and Life Sciences

Transportat

Retail

Travel & Hospitality

Media and Entertainment

Education

Who should attend?


Job Titles

CXO, VP, Director, Head of

  • Call Centre Director
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence
Speakers

Expected
Speakers

Sponsors

Our Sponsors

Platinum Sponsor

Platinum Sponser

Platinum Sponser

Platinum Sponser

Gold Sponsor

Media

Media Partners

FAQ

Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.