What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre. As of now, traditional centres of this sort require employees to all be in one fixed location, but in a post-pandemic era, a virtual contact centre is useful for organizations to lower capital and operating expenses, while at the same time improving engagement by providing a more personalized experience.
As such centres are predominantly hosted in clouds, they are versatile, allowing businesses to efficiently scale up or down to meet any change in customer demands. They can scale the technology they possess, as well as staff available without having to think about adding any space or new hardware to their present physical location.
There are countless benefits to running a virtual call center. They give businesses more flexibility in managing a call center. No longer are you limited to a single geographical region, Instead, you can hire the most qualified – and most compatible – employees from all over the globe. Businesses can also save money on office space, and reduce their carbon footprint. And with modern technology, there are no obstacles to remote management.
This is why Group Futurista is happy to present to you the opportunity to learn more about Virtual Contact Centres and the benefits it can entail for your business by attending our “Future of Virtual Contact Centre” Webinar with revolutionary keynotes, case studies, and an amazing selection of industry-leading speakers who will come together to share their valuable insights.
Register now to secure your pass.
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CXO, VP, Director, Head of
This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.
Your login details will be emailed to you ahead of the event. You can use those details to access the online event.
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