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Virtual Summit

Reimagining the Contact Center Experience EMEA Edition


Date: 6th June, 2023
Time - 1100 HRS CET


Overview Of Reimagining the Contact Center Experience EMEA Edition

Contact centers have been under tremendous pressure since the start of the pandemic, and for many organizations, this chaotic trajectory continues. Statistics show that the average customer service agent stays at the job for about a year. It's time for organizations to radically reimagine the contact center using automation, artificial intelligence (AI), and the cloud. Maintaining a consistent, personalized, end-to-end customer experience across all channels is the new normal for modern contact centers. However, meeting this standard can be difficult, and organizations across all industries face similar challenges, many of which are related to operating costs, a lack of an efficient agent approach, and workflow.

Organizations are seriously rethinking their strategies, service delivery models, and technologies to strengthen their contact centers and better serve their agents and customers. Contact center leaders are looking to leverage AI and the cloud to increase agility and minimize operational costs by seamlessly integrating, building seamless omnichannel customer experiences, maintaining robust levels of availability, and improving and simplifying agent workflows.

According to research, the contact center software market will reach $90.6 billion by 2028. To learn more, join "Rethinking the Contact Center Experience to reach $90.6 billion by 2028. To learn more, join "Rethinking the Contact Center Experience," the latest edition of the EMEA edition from Group Futurista. This exciting virtual summit features a panel of industry-leading speakers who will provide expert insights on the topic.

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Virtual Contact center:An Undeniable Choice for Current Times.

Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.

Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.

Evolution of VOC & VOE in The Virtual Contact Centre.

Topic We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-Effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation

Outbound CX

Digital CX

Digital Voice Solutions

Seamless Digital Solutions


Financial Services





Professional Services


Real Estate


Who should attend?

Job Titles

CXO, VP, Director, Head of -

  • Call Centre
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence



Our Sponsors

Platinum Sponsor


Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.