Contact centers have been under tremendous pressure since the start of the pandemic, and for many organizations, this chaotic trajectory continues. Statistics show that the average customer service agent stays at the job for about a year. It's time for organizations to radically reimagine the contact center using automation, artificial intelligence (AI), and the cloud. Maintaining a consistent, personalized, end-to-end customer experience across all channels is the new normal for modern contact centers. However, meeting this standard can be difficult, and organizations across all industries face similar challenges, many of which are related to operating costs, a lack of an efficient agent approach, and workflow.

Organizations are seriously rethinking their strategies, service delivery models, and technologies to strengthen their contact centers and better serve their agents and customers. Contact center leaders are looking to leverage AI and the cloud to increase agility and minimize operational costs by seamlessly integrating, building seamless omnichannel customer experiences, maintaining robust levels of availability, and improving and simplifying agent workflows.

According to research, the contact center software market will reach $90.6 billion by 2028. To learn more, join "Rethinking the Contact Center Experience to reach $90.6 billion by 2028. To learn more, join "Rethinking the Contact Center Experience," the latest edition of the EMEA edition from Group Futurista. This exciting virtual summit features a panel of industry-leading speakers who will provide expert insights on the topic.