Thank you! We will get back to you shortly.

Virtual Summit

Reimagining the Contact Center Experience US Edition


Date: 18th April, 2023
Time - 1100 HRS ET


Overview Of Reimagining the Contact Center Experience US Edition

1 in 3 customers leaves a brand after only one lousy service. Investing in a world-class contact center can be fatal. The shift to remote work has also spurred a new way of looking at how agents can work effectively, although it has created some major challenges. One needs to improve your contact center to gain an edge over your competitors and increase customer loyalty. Undoubtedly, businesses have undergone significant changes in their operations since before the pandemic. And as an integral part of the business, the contact center is also evolving. Today's contact centers are increasingly competitive, connected, and increasingly complex. The pandemic has exposed several underlying issues and changed how contact centers are viewed.

As part of the latest episode of Group Futurista Virtual Summit, we present ‘Rethinking the Contact Center Experience’, US Edition on 18 April 2023. At this virtual summit, our expert panel discusses, shares, and presents their expertise. Learn how to improve service quality for agents and customers alike through innovative technologies and tools, training, and process optimization.

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Virtual Contact center:An Undeniable Choice for Current Times.

Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.

Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.

Evolution of VOC & VOE in The Virtual Contact Centre.

Topic We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-Effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation

Outbound CX

Digital CX

Digital Voice Solutions

Seamless Digital Solutions


Financial Services





Professional Services


Real Estate


Who should attend?

Job Titles

CXO, VP, Director, Head of -

  • Call Centre
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence



Our Sponsors

Platinum Sponsor


Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.