1 in 3 customers leaves a brand after only one lousy service. Investing in a world-class contact center can be fatal. The shift to remote work has also spurred a new way of looking at how agents can work effectively, although it has created some major challenges. One needs to improve your contact center to gain an edge over your competitors and increase customer loyalty. Undoubtedly, businesses have undergone significant changes in their operations since before the pandemic. And as an integral part of the business, the contact center is also evolving. Today's contact centers are increasingly competitive, connected, and increasingly complex. The pandemic has exposed several underlying issues and changed how contact centers are viewed.

As part of the latest episode of Group Futurista Virtual Summit, we present ‘Rethinking the Contact Center Experience’, US Edition on 18 April 2023. At this virtual summit, our expert panel discusses, shares, and presents their expertise. Learn how to improve service quality for agents and customers alike through innovative technologies and tools, training, and process optimization.