Contact centers support customer interactions across multiple channels, including phone calls, email, web chat, online collaboration, and evolving social media interactions, and are different from phone-only call centers. A recent report shows that maintaining a single customer identity, regardless of how you interact with your customer, can meet evolving requirements even if you change channels during an interaction, such as a live agent in a bot or a voice call in digital interaction. It can also deliver the seamless omnichannel experience your customers expect. In the last decade, contact centers have witnessed the advent of omnichannel, virtual assistants, and even the birth of the metaverse. The growing adoption of new technologies and the rise of CX-based innovators are raising expectations for today's digitally savvy customers who want to solve problems with as few interactions as possible.

Group Futurista is ecstatic to present to you an enlightening apprehension on reanalyzing the purpose of offering customers efficient and effective technical support, customer service, and sales assistance by joining the 'Reimagining Contact Centers Virtual Summit', a captivating online summit with informative extracts, narration, and an astonishing selection of industry-leading speakers who will come together to share their words of wisdom.