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Reimagining Contact Centers Virtual Summit


Date: 17th November, 2022
Time - 1000 hrs ET/1500 hrs GMT


Overview Of Reimagining Contact Centers Virtual Summit

Contact centers support customer interactions across multiple channels, including phone calls, email, web chat, online collaboration, and evolving social media interactions, and are different from phone-only call centers. A recent report shows that maintaining a single customer identity, regardless of how you interact with your customer, can meet evolving requirements even if you change channels during an interaction, such as a live agent in a bot or a voice call in digital interaction. It can also deliver the seamless omnichannel experience your customers expect. In the last decade, contact centers have witnessed the advent of omnichannel, virtual assistants, and even the birth of the metaverse. The growing adoption of new technologies and the rise of CX-based innovators are raising expectations for today's digitally savvy customers who want to solve problems with as few interactions as possible.

Group Futurista is ecstatic to present to you an enlightening apprehension on reanalyzing the purpose of offering customers efficient and effective technical support, customer service, and sales assistance by joining the 'Reimagining Contact Centers Virtual Summit', a captivating online summit with informative extracts, narration, and an astonishing selection of industry-leading speakers who will come together to share their words of wisdom.

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Webinar Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Artificial Intelligence Industry.


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Virtual Contact center:An Undeniable Choice for Current Times.

Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.

Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.

Evolution of VOC & VOE in The Virtual Contact Centre.

Topic We Cover

Omni-Channel Experience

Data Security

Interactive Voice Response (IVR)

Hyper Personalization

Automatic Call Distributor (ACD)

Cost-Effective Multitenancy Model

Virtual Contact Center Model

Predictive Behavioral Routing (PBR)

Seamless Customer Service

Omnichannel Routing

Intelligent Automation

Outbound CX

Digital CX

Digital Voice Solutions

Seamless Digital Solutions


Financial Services





Professional Services


Real Estate


Who should attend?

Job Titles

CXO, VP, Director, Head of -

  • Call Centre
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence


Jason Wyant

Vice President Contact Center Sales

Rob Wilson

Customer service director

Milan Baricza

Head of Operational Risk, Analytics and process development at Intrum

Our Sponsors

Platinum Sponsor


Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.