The Future of Customer Experience in Retail Summit is a networking event featuring groundbreaking talks, innovative case studies, and panel discussions. Our unique industry forum features high-profile delegations from leading organizations, innovative startups, governments, and universities from around the world. We aim to discuss how retail success this year and beyond will require more speed and less cost, all focused on delivering memorable experiences across all available channels. This event will cover a variety of topics for discussion.
With all the hype about e-commerce, it's easy to forget that 90% of global retail sales still happen in brick-and-mortar stores. Most customers still want to go to a store, and they want to go to a store that offers an exciting and innovative experience that they can't find on a web page. Consumers choose their brand partners more carefully than ever. If you can position yourself as a place that offers not only quality products but also a great experience, customers will come to your store and spend more each time they visit. Including stores, the experience is the future. With clear goals and a desire to serve customers, the future can be bright.
Today's consumers are more insightful and informed than ever before. They expect a wider range of experiences combining retail, music, dining, and entertainment. Developing partnerships between different retailers, from salons and spas to clothing and stationery retailers, will result in "different" vendors collaborating in a blended retail experience. Several factors are shaping this scenario, including the disrupted supply chain caused by the pandemic, the new financial reality of a shrinking middle class, and the pressure on millennials due to declining net worth. For example, we found that 72% of American millennials prefer to spend money on experiences rather than things. Instead of spending money on cars, clothes, watches, or accessories, you spend it on entertainment, live concerts, restaurants, and travel.
Experience To seize the opportunity in the next era, retailers must take advantage of several opportunities to propel their business into the future. It all starts with retail insights driven by a unified view of the business, integrated operations, and maximum customer satisfaction. Analytics tools provide a single view of relevant data to help retailers understand all aspects of their business and identify new opportunities. important. This centralized shopper view connects online and offline for a seamless experience in-store, online, or on mobile. No experience is perfect without a flexible and reliable supply chain.
“Employee orientation centers around and exists to help the individual employee, but it is the company that ultimately reaps the benefits of this practice.” ― Michael Watkins
Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.
Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.
A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.
CXO, VP, Director, Head, Manager & Specialist of-
Customer Journey Mappingn
Β2Β Customer Experience
Digital Customer Engagement
Customer-centric UI & UX
High-impact customer experience practice
Customer Data Platforms
Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FDCE 07th November, 2023 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.
Another feather in our cap- Future of Digital Onboarding and Customer Experience Summit
which was held on the 11th & 12th of April 2019, in London.
The event brought together some of the key decision makers from the biggest organizations, innovative Start-ups, and Governments around the globe, to discuss the various challenges and explore best-practices to optimize Digital Onboarding, Customer Experience and Identity Management processes for financial institutions.
Group Futurista's first event- Post-GDPR/The Future of Data Protection 2018 was held in
Berlin on 8th & 9th of November. Cross-industrial representatives were invited along with
advocates, techno-sociologists, researches, and government representatives
to draw a bigger picture of the global impact of GDPR on businesses, societies, and cultures
across the world.
The event helped many businesses to be better prepared with GDPR and other tech regulations that needed to be enforced. The Futurista Start-up Elevate platform allowed start-ups like Hotshot to showcase their solutions and collaborate with industry-leading organizations.
“The importance of onboarding is significantly increased these days since the average turnover at work is less than four years and lifetime employment strategies are out of date. Reid Hoffman, ― Ben Casnocha and Chris Yeh