Future of Digital Customer Experience for Retail Summit

Future of Customer Experience for Retail Summit

The Future of Customer Experience in Retail Summit is a networking event featuring groundbreaking talks, innovative case studies, and panel discussions. Our unique industry forum features high-profile delegations from leading organizations, innovative startups, governments, and universities from around the world. We aim to discuss how retail success this year and beyond will require more speed and less cost, all focused on delivering memorable experiences across all available channels. This event will cover a variety of topics for discussion.

The Future Lies In-Field Experience

With all the hype about e-commerce, it's easy to forget that 90% of global retail sales still happen in brick-and-mortar stores. Most customers still want to go to a store, and they want to go to a store that offers an exciting and innovative experience that they can't find on a web page. Consumers choose their brand partners more carefully than ever. If you can position yourself as a place that offers not only quality products but also a great experience, customers will come to your store and spend more each time they visit. Including stores, the experience is the future. With clear goals and a desire to serve customers, the future can be bright.

The Experience is a New

Today's consumers are more insightful and informed than ever before. They expect a wider range of experiences combining retail, music, dining, and entertainment. Developing partnerships between different retailers, from salons and spas to clothing and stationery retailers, will result in "different" vendors collaborating in a blended retail experience. Several factors are shaping this scenario, including the disrupted supply chain caused by the pandemic, the new financial reality of a shrinking middle class, and the pressure on millennials due to declining net worth. For example, we found that 72% of American millennials prefer to spend money on experiences rather than things. Instead of spending money on cars, clothes, watches, or accessories, you spend it on entertainment, live concerts, restaurants, and travel.

Delivering the Ultimate

Experience To seize the opportunity in the next era, retailers must take advantage of several opportunities to propel their business into the future. It all starts with retail insights driven by a unified view of the business, integrated operations, and maximum customer satisfaction. Analytics tools provide a single view of relevant data to help retailers understand all aspects of their business and identify new opportunities. important. This centralized shopper view connects online and offline for a seamless experience in-store, online, or on mobile. No experience is perfect without a flexible and reliable supply chain.

“Pay attention to your culture and your hires from the very beginning." ― Reid Hoffman



Why Attend

“Employee orientation centers around and exists to help the individual employee, but it is the company that ultimately reaps the benefits of this practice.” ― Michael Watkins

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend


CXO, VP, Director, Head, Manager & Specialist of-

  • CX Transformation
  • CX Strategy
  • Customer Success
  • Global Customer Fulfillment
  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Loyalty
  • Marketing Officer
  • Customer Engagement
  • Innovation
  • Customer Analytics
  • Customer Relationship Management
  • Customer Insights
  • Customer Centricity
  • Product Development
  • User Experience
  • Digital Officer
  • Digital Transformation
  • Information Officer
  • Technology Officer
  • Contact Center

Topics We Cover


Emotional Intelligence

Customer Journey Mappingn

Β2Β Customer Experience

Οmni-Channel Experience

Customer Trust

Data-Driven CX

Transparent communication

Customer data

Conversational AI

Behavioral Insights

Consumer Trends

CX technologies

Digital transformation

Digital Customer Engagement

Customer-centric UI & UX

High-impact customer experience practice

Customer Data Platforms



Why Sponsor

Why Us We help you see the Bigger Picture at our events. The one that will change your game!

Futurista Startup Elevate

Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FDCE 07th November, 2023 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.

Past Events


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“The importance of onboarding is significantly increased these days since the average turnover at work is less than four years and lifetime employment strategies are out of date. Reid Hoffman, ― Ben Casnocha and Chris Yeh

Past Sponsors


London, (United Kingdom)


Join us in London, (United Kingdom) on the 07th November, 2023

Past Events Take a look at Our Previous events

Star ups/ NGO Pass

999 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

SME Pass

1299 €
  • Access to the 2-day conference
  • Access to Networking Lounge
  • Breakfast, Lunch and Cocktail Reception

Standard pass

1599 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

VIP Pass

1999 €
  • Access to the 2-day conference
  • A soft copy of all the presentations will be shared with you for future reference and training purposes
  • Access to the VIP networking lounge
  • Access to Breakfast, Lunch and Cocktail Reception

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