Future of Digital Onboarding and Customer Experience Summit for FI (US Edition)

About The Future of Digital Onboarding and Customer Experience Summit for FI

In today's lightning-paced digital landscape, where first impressions can make or break customer relationships, the realm of digital onboarding has emerged as the cornerstone of an exceptional customer experience. Digital onboarding and customer experience is no longer just a matter of convenience; it's an expectation fueled by the likes of instant gratification. Amid this transformative wave, enter Group Futurista's visionary initiative: the "Future of Digital Onboarding and Customer Experience Summit for Financial Institutions. As technology evolves faster than ever, the summit stands as an indispensable platform, poised to unravel strategies for mastering the art of onboarding in an era where attention spans are shorter than a tweet. From harnessing the prowess of chatbots to replicate human-like interactions to harnessing big data to predict customer needs before they even arise, this summit bridges the gap between cutting-edge technology and the finance sector. So, get ready to be transported to a realm where customers aren't just clients but cherished companions on a digital journey.

Digital Onboarding: Crafting Unforgettable Customer Journeys

In today's dynamic landscape, the realm of welcoming customers aboard has transformed into an awe-inspiring journey of digital enchantment. Imagine if a few swipes led you from being a curious soul to a brand enthusiast! Just like hopping onto a virtual magic carpet, customers now embark on an expedition where convenience reigns supreme. Take the retail titan that saw its user base surge by 50% through personalized onboarding, tailoring recommendations so precise they seemed prophetic. Not to be outshone, the finance sphere witnessed a revolution too, with a pioneering institution witnessing a staggering 70% decrease in onboarding time thanks to blockchain-backed verification. These success stories spotlight the modern tapestry of onboarding, interwoven with data-driven insights and AI's predictive prowess. But it's not all about speed; it's about curating an experience that echoes the customer's rhythm.

From Clicks to Connections: Redefining Customer Experience

In an era where every swipe, tap, and scroll counts, modern businesses are undergoing a metamorphosis in the way they engage with their audience. This dynamic shift from fleeting clicks to forging genuine connections is reshaping the landscape of customer experience. By leveraging the power of real-time data analytics, companies are breathing life into their customer interactions. Take the fashion industry, for instance, where AI-powered algorithms not only curate ensembles based on individual style preferences but also anticipate trends before they hit the runway. This convergence of technology and intuition is driving customer loyalty to unprecedented heights. As more than 70% of consumers express a willingness to share data for a more personalized experience, businesses are harnessing this trust to create seamless, memorable moments. Numbers amplify this narrative: a staggering 85% increase in customer satisfaction when chatbots resolve grievances swiftly and a remarkable 68% rise in conversion rates through anticipatory product suggestions.

The Fusion of Tech and Touch in Onboarding

In today's dynamic landscape, the marriage of technology and human connection has orchestrated a revolutionary symphony in the realm of welcoming new talent. This visionary convergence isn't mere speculation but a pulsating reality reshaping the onboarding experience. A renowned company reported a staggering 40% surge in employee engagement after introducing an interactive app that amalgamates personalized video introductions from team members with gamified modules elucidating the company's values and mission. Recently, a start-up reduced its onboarding period by 30% by employing wearable tech that acquaints new hires with the intricacies of their role, all while they are immersed in the comfort of their homes. The statistics narrate a tale of transformation: companies embracing these tech-infused touchpoints witness a 25% spike in retention rates. In this harmonious blend of innovation and warmth, the modern onboarding narrative emerges—a tale painted with vibrant pixels of connectivity and empathy.

"Banking is no longer somewhere you go but something you do." - Brett King




Media Partners

Why Attend

"Cash is King No More!"

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend


CXOs, VPs, and Directors of :

  • Onboarding
  • Identity and Access Management
  • Customer Experience
  • Digital Innovation
  • Technology
  • Digital Officers
  • Digital Banking
  • Mobile Banking
  • Design
  • Digital Service Delivery
  • Client Solutions
  • Data & Analytics
  • People Officer
  • Fraud Management
  • Risk Officers
  • Compliance Officers

Topics We Cover

Borderless Transactions

Digital identity

Empathy by design

Open banking

Design Thinking

Intelligent customer experience

Innovation labs

Human-centred approach

Banking 4.0

Behavioural analytics

Paperless transactions

Future business model

Agile methodologies

Cross-Selling Algorithms

Wearable Banking

Real-Time Analytics

Omni-channel Experience

Universal digital identity

Digital Documentation

Innovative Onboarding

Seamless Experience

Self Sovereign Identity


Voice Banking

AML Analytics


KYC Analytics

Why Sponsor

Why Us We help you see the Bigger Picture at our events. The one that will change your game!

Futurista Startup Elevate

Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FODOX 2023 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.

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“Focusing on the customer makes a company more resilient." - Jeff Bezos

Past Sponsors


New York, United States


Join us in New York, United States on the 14th & 15th November, 2023


Star ups/ NGO Pass

999 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

SME Pass

1299 €
  • Access to the 2-day conference
  • Access to Networking Lounge
  • Breakfast, Lunch and Cocktail Reception

Standard pass

1599 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

VIP Pass

1999 €
  • Access to the 2-day conference
  • A soft copy of all the presentations will be shared with you for future reference and training purposes
  • Access to the VIP networking lounge
  • Access to Breakfast, Lunch and Cocktail Reception

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