Future of Digital Onboarding and Customer Experience Summit for FI 4th Edition

About the FODOX Summit

Future of Digital Onboarding and Customer Experience is a 2-day networking event with revolutionary Keynotes, Case Studies, & Panel Discussions. This unique industry forum, comprising of high profile delegates who are the key decision makers from the biggest Organizations, Innovative Startups, Governments and Universities around the globe, aims to discuss the challenges and explore best-practices to optimize the Digital Onboarding, Customer Experience and Identity Management processes.

Integrate and aggregate

At the start of 2020, one of the most pressing issues in financial services was the need to address the disaggregation of client data, processes, and stakeholders. By integrating intelligent orchestration within the IT structure of the business, which leads to improved organisational agility and resilience, it is critical to enable a remote onboarding model with recurrent cycles of government-imposed social separation. Businesses are turning to smart analytics and artificial intelligence (AI) to figure out what matters most to their customers. This allows them to provide consumers with what they want on the platforms of their choice.

Speedy Implementation is a Must

The COVID-19 response has focused attention on two primary categories of traditional onboarding disadvantages: sluggish processes and poor client experience. Traditional methods are typically slow, repetitious, and difficult to understand. Onboarding can be abandoned at 40% due to slow progress, and nearly 7 out of 10 millennials expect a seamless integrated experience for digital services across all channels. Onboarding processes that are faster and easier are in high demand.

Expansion of Existing Connections

Client onboarding is often seen as a tedious procedure rather than a huge opportunity to build relationships. The lack of solid information about their onboarding status is inconvenient for the customer. Furthermore, the lack of a customer's centralised view can result in unintended consequences. Make onboarding interactions as straightforward as possible, especially in more sophisticated situations. Multiple items and facilities that do not share the same processes should be included. As a result, a strategy focusing on better digital onboarding is more than necessary to attract today's customers and convert them to loyal clients.

“Employee orientation centers around and exists to help the individual employee, but it is the company that ultimately reaps the benefits of this practice.” - Michael Watkins




Media Partners

Why Attend

“Pay attention to your culture and your hires from the very beginning." -Reid Hoffman

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend


CXOs, VPs, and Directors of :

  • Onboarding
  • Identity and Access Management
  • Customer Experience
  • Digital Innovation
  • Technology
  • Digital Officers
  • Digital Banking
  • Mobile Banking
  • Design
  • Digital Service Delivery
  • Client Solutions
  • Data & Analytics
  • People Officer
  • Fraud Management
  • Risk Officers
  • Compliance Officers

Topics We Cover

Borderless Transactions

Digital identity

Empathy by design

Open banking

Design Thinking

Intelligent customer experience

Innovation labs

Human-centred approach

Banking 4.0

Behavioural analytics

Paperless transactions

Future business model

Agile methodologies

Cross-Selling Algorithms

Wearable Banking

Real-Time Analytics

Omni-channel Experience

Universal digital identity

Digital Documentation

Innovative Onboarding

Seamless Experience

Self Sovereign Identity


Voice Banking

AML Analytics


KYC Analytics

Why Sponsor

Why Us We help you see the Bigger Picture at our events. The one that will change your game!

Futurista Startup Elevate

Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FODOX 2022 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.

Past Events


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"When people are financially invested, they want a return. When people are emotionally invested, they want to contribute." —Simon Sinek

Past Sponsors


Hilton London Canary Wharf


Join us in Hilton London Canary Wharf on the 21st and 22nd April 2022,

Star ups/ NGO Pass

999 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

SME Pass

1299 €
  • Access to the 2-day conference
  • Access to Networking Lounge
  • Breakfast, Lunch and Cocktail Reception

Standard pass

1599 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

VIP Pass

1999 €
  • Access to the 2-day conference
  • A soft copy of all the presentations will be shared with you for future reference and training purposes
  • Access to the VIP networking lounge
  • Access to Breakfast, Lunch and Cocktail Reception

Thank you! We will get back to you shortly.